Terms and Conditions
These Terms and Conditions constitute a binding agreement between you, whether as an individual or on behalf of an entity (referred to as “Client”, “you”, or “your”), and Thatched Cottage Ltd (referred to as “Company,” “we,” “us,” or “our”). By accessing our services, you acknowledge that you have thoroughly read, comprehended, and consented to abide by all provisions outlined in these Terms and Conditions. Please note that we retain the right, at our sole discretion, to periodically modify or amend these Terms and Conditions, and by using our services, you waive the right to receive specific notifications for each alteration. We advise you to regularly review the pertinent Terms and Conditions to ensure a comprehensive understanding of their application. Your continued use of our Website (https://tcl-ox.co.uk/) and engagement with our services after the revised Terms and Conditions are posted will signify your acceptance of any such changes. It is imperative to recognise that the information published on our Website is not intended for distribution to or use by any individual or entity in any jurisdiction or country where such dissemination or use would contravene local laws or regulations or necessitate our registration within said jurisdiction or country.
1. Website
(a) Please be aware that we cannot guarantee continuous, interruption-free operation or error-free functionality of our Website. It is imperative that you refrain from attempting to disrupt the proper operation of our Website. Specifically, please avoid any attempts to breach security, tamper with, hack into, or otherwise disrupt our Website or any computer system, server, router, or any other internet-connected device.
(b) It is your responsibility to ensure that your computer system meets all relevant technical specifications necessary to utilise our Website and is compatible with it.
(c) We cannot assure that any content on our Website will be free from infection, viruses, and/or other harmful code. You are accountable for implementing adequate procedures and virus checks (including anti-virus and additional security checks) to meet your specific requirements for the safety and reliability of data input and output.
(d) Periodically, we might limit access to specific features or sections of our Website, or even the entire Website. We retain the right, at our discretion, to withdraw, suspend, or modify our Website or certain features or parts of our Website, with or without notice, if the situation demands.
(e) There may be occasions when our Website or certain features or parts become temporarily unavailable, whether on a scheduled or unscheduled basis. By using our Website, you agree that we shall not be held liable to you or any third party for any withdrawal, modification, unavailability, suspension, or discontinuation of our Website or any service accessible on or through our Website.
(f) You are required to use our Website and the information accessible from it in a responsible manner. None of the information available may be utilised for or in connection with any unlawful, immoral, or anti-social purpose, or in a manner that could potentially harm our name or reputation.
(g) You are prohibited from using our Website for any unlawful purpose;
to send spam; to harm, threaten, abuse, or harass another individual, or in a way that infringes upon; someone’s privacy or is (in our reasonable judgment) offensive or is considered unacceptable; or damaging to us, our stakeholders; to create, verify, confirm, update, or modify your own or another individual’s databases, records, directories, customer lists, mailing, or prospecting lists; to interfere with, update, or alter any part of our Website; in a manner that affects its normal operation; in a way that places an unreasonable or disproportionately large burden on our or our stakeholders’ communications and technical systems, as determined by us; or using any automated means to monitor or replicate our Website or its content, or to disrupt or attempt to disrupt its functionality.
(h) In cases where our Website includes links to other websites and resources provided by third parties, these links are solely provided for your information. We have no authority over the content of those websites or resources.
(i) Our failure to enforce a right does not constitute a waiver of such right. You are not permitted to assign or transfer your rights under these Terms and Conditions. If any part of these Terms and Conditions is deemed unenforceable as a matter of law, all other sections of these Terms and Conditions will remain unaffected and continue to be valid.
(j) By accessing our Website, you affirm and guarantee that: all information you submit will be true, accurate, current, and complete; you will maintain the accuracy of such information and promptly update it as necessary; you have the legal capacity, and you agree to comply with these Terms and Conditions. If you provide any information that is untrue, inaccurate, not current, or incomplete, we reserve the right to cancel your booking and refuse any and all current or future use of the Website (or any portion thereof).
2. Bookings
(a) A booking fee of ￡50 is included in all bookings, to secure the time slot for the Client, this will guarantee that if any other Client places a booking at the same date and time it will be rejected. This is not a separate charge but forms a part of the payment unless the job is cancelled.
(b) If a booking is cancelled or rescheduled at least 24 hours before the scheduled appointment, the Client shall not incur any booking fee charges.
(c) If a booking is cancelled less than 24 hours before the scheduled appointment, the Client shall be charged a booking fee, even if the job is re-booked or cancelled completely.
(d) Bookings are based on a “first come, first served” basis. We can advise a Client on the availability over the phone, but cannot hold any slots without a booking form.
(e) All booking forms have to be completed not less than 24 hours prior to the booking start time.
(f) All bookings are considered as booked only upon the Client receiving the confirmation email, not via the phone or through a verbal agreement.
(g) If the Client fills in the booking form with incorrect or missing information, they will be accountable for any resulting delays, cancellations, errors, or missing materials.
(h) If any changes are required to be made before or during any confirmed booking, all change requests must be sent via email to that.thatched.cottage@outlook.com and confirmed by the booking team in writing before the changes are carried out.
3. Access
(a) The Client is responsible for arranging access to the property and all requested areas, ensuring that the property is prepared for the scheduled work before booking any job with us. If the property has not been prepared for the scheduled appointment, our representative will continue their work, if they see fit.
(b) Key collection – There is no travel charge if someone lets our representatives in the property, however, if it is required for us to collect/deliver keys from/to a location within a 3-mile radius it is included free of charge and any extra mile will be charged extra.
(c) We reserve the right to adjust appointment times based on the method of access, such as “Keys from Concierge,” “Keys from Agent’s Office,” or “Key Safe,” for maximum efficiency. A property from which keys are collected will be left in the same condition as found.
(d) Keys collected will be returned as promptly as possible, although immediate return cannot be guaranteed after the appointment. In the event that the Agent’s office is closed or inaccessible, the keys will be deposited through the Agency’s letterbox.
(e) It is the Client’s responsibility to provide us with clear instructions. We will not be held accountable for any photographs not taken due to the Client’s failure to provide reasonable assistance or cooperation. Any revisits necessitated by incomplete or inaccurate instructions will be at the Client’s expense.
(f) If our representative is delayed and unable to start the job for more than 30 minutes due to circumstances beyond our control, such as a locked door, incorrect keys, ongoing construction, cleaning activities, incorrect address, occupier obstruction, the booking will be cancelled and the booking fee will not be refunded. Clients will need to rebook for the next available date and time. We cannot be held responsible for delays caused by such circumstances.
(g) We reserve the right for our representatives to have a 30-minute window to arrive due to the large area we cover and potential transport complications. While we strive to adhere to daily schedules, please be aware that delays may occur.
(h) In circumstances where there is adverse weather, we will contact the Client to inform them that the performance and result of some services may be affected and can offer a reschedule of the appointment free of charge. Should the Client still wish to proceed in the adverse weather, our representatives will aim to retain our quality and standards, but this is not guaranteed and we cannot be held liable for a difference in quality and standard.
(i) We are not responsible for cleaning any property before, during, or after the production of marketing materials. It is the Client’s responsibility to ensure the property is cleaned before the scheduled date and time. If the occupier, Client, or Agent begins cleaning at the start time of the appointment, we cannot be held responsible if there is insufficient time to fulfil all the Client’s requests.
(j) Revisions required due to a cluttered or messy property may incur an additional fee.
4. Payment
(a) All payments should be made in pounds sterling (GBP) unless otherwise stated.
(b) All prices quoted are exclusive of VAT and are subject to change at any time.
(c) Price agreements are non-contractual and are subject to change.
(d) If payment is not received within 7 days, we retain the right to apply interest (at 8% over the Bank of England base rate) under the Late Payment of Commercial Debts (Interest) Act 1998.
(e) Additionally, we reserve the right to include Court/Debt Collector charges on top of the debt.
(f) All payments must be made via bank transfer to the specified account on the invoice. Payment links can be provided upon request. Please use the invoice number as a reference to ensure your payment is correctly identified.
(g) We reserve the right to refuse any product or service order you place with us at any time. We will attempt to notify you through email of any product or service refusal.
(h) Occasionally, we may offer special promotions (such as discounts or offers) for certain products or services. We have the right to withdraw and refuse any promotions at any time and they may also be subject to time restrictions, availability, and other terms and conditions.
5. Copyright
Thatched Cottage Ltd retains exclusive ownership of all copyright and other intellectual property rights pertaining to all materials and resources. Usage rights are granted to the Client only upon settlement of their outstanding balance. You are authorised to utilise the photographs and other materials for advertising real estate purposes worldwide, at any time. This license does not grant the Client permission to resell any materials to the property owner or related parties. Unauthorised use of our materials or failure to make payment constitutes a breach of copyright.
6. Legal
Although we hope that our Website will be of interest to users, we do not accept any liability and provide no warranties or conditions regarding our Website or its content, to the fullest extent permitted by law. There is no limitation on our liability, or the liability of those providing our services, in the event of death or injury resulting from our negligence or fraudulent actions. Under no circumstances will we, the owner or operator of our Website, or any other organisation involved in creating, producing, maintaining, or distributing our Website be liable, whether in contract, tort (including negligence), or breach of statutory duty, even if foreseeable, for any loss of: profits, sales, business, or revenue; business interruption; anticipated savings; business opportunity, goodwill or reputation; use of, or corruption of information; or information. We are not liable to you for any other losses, whether due to our failure to meet our obligations or contract, our actions or inaction in negligence, defamatory statements, or product liability, or as a result of: use of, or inability to use our Website; use of or reliance on any content displayed on our Website; any mistake, fault, failure to do something, missing information, or virus on our Website or if it does not work properly because of incidents outside of our control such as (but not limited to) interruptions to communication and networks and circumstances beyond our control; theft, destruction of information, or unauthorised access to our records, programs, or services without our permission; goods, products, services, or information received through or advertised on any website linked to from our Website.